Welcome to SofìBabyShop - the home of cute crochet and knitting creations for daily life and special occasions of your baby, handmade with love and care to the smallest details. Here you can find the answers to the most frequently asked questions.
Payment is required while ordering. All the payments are processed by ETSY.com. You can use your favorite option from the offered by Etsy, including Pay Pal, Etsy Gift Cards, or Credit Card - just follow simple steps offered by the system. No registration required to checkout.
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.
Please keep in mind that in some cases payments via Pay Pal take few days to be confirmed.
All our items are ready to ship. The order processing time usually is 1-3 business days. You will receive a shipping confirmation once the order is shipped out.
We offer local (Italy) and International shipping.
You can update the shipping option during checkout into express shipping.
We offer a variety of FREE standard shipping options to our customers.
Free shipping applies to your shopping cart automatically when you reach the minimum order amount for your shipping destination.
Shipping time will depend on your destination.
Italy: 1-3 business days
North America: 15-21 business days
Europe: 7-15 business days
Australia, New Zealand, and Oceania: 15-21 business days
We do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the external factors we have no influence on.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. SofiBabyShop is not responsible for delays due to customs or COVID emergencies.
Your satisfaction is our priority. We want you to LOVE the item you've ordered, and pour the heart into each creation. But if for some reason you are not happy with your purchase, you can return or exchange it.
Contact us within: 14 days of delivery
Ship items back within: 30 days of delivery
Request an order cancellation within 24 hours of purchase
Please, pack the item you want to return in its original packaging. The item you return should not have signs that it was used, washed, or alternated in any way. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
In any case, if there is a question, or problem with your order, do not hesitate to contact us! We will do our best to solve the issue to your FULL satisfaction.
At the moment we do not accept custom orders. Only items listed in the shop are available for sale.